Treating Customers Fairly (TCF) is a huge regulatory topic for the FSA, but regardless of the legal obligations, it has and will always be a key focus for Oval. It clearly aligns very closely with Oval’s belief that service is equally as important as solutions. One of our key vision statements is “we will look to deliver highly valued and tailored services to all our clients.”

Never more than now has this been so important. The current economic outlook and market volatility means that financial and insurance advisors must commit to careful and considered customer service.

The FSA have rightly placed important service benchmarks for the industry via their focus on TCF. Whilst their regular checks and balances make sure our processes are happening and working, our initiatives are striving to take our own service standards well above those base levels set by our regulator.

At Oval we are passionate about the development of our “World Class Service” programme. This is an extremely ambitious project and one to which we are committed.

A huge amount of time and effort is being devoted to developing this further and driving it throughout our organisation. At Oval we want to treat our customers brilliantly not just fairly.

Jeff Herdman
Group Managing Director, Oval